PRORUN Privacy Policy
Last updated date: 04/14/2026
This policy demonstrates how Topsun USA Inc. (address: 10130 Perimeter Pkwy Ste 140, Charlotte, NC 28216) (“we”, “our”, “us” or “the company”) collects, uses, and shares your personal data when you use our website and our services (collectively, the “services”). We take the protection of your privacy and personal data very seriously. We process your personal data strictly in compliance with this Privacy Policy (“Policy”) and with the applicable data privacy laws and regulations in the United States.
This Policy does not apply to products or services that are accessed through our website and our services that are provided to you by third parties, such as third-party websites displayed in our products or services. It is important to note that when you use a third-party product or service, your personal data protection shall apply to that third party’s privacy policy.
Please read this Policy carefully to get a clear understanding of our processing of your personal data. If you have questions relating to the processing of personal data, you can contact us through the contact details listed in this Policy.
TABLE OF CONTENTS
- COLLECTION AND USE OF PERSONAL DATA.. 3
- TRANSFER OF PERSONAL DATA.. 3
- RETENTION OF PERSONAL DATA.. 5
- CROSS-BORDER TRANSFER OF PERSONAL DATA 5
- RIGHTS REGARDING PERSONAL DATA.. 5
- PROTECTION OF PERSONAL DATA.. 6
- CHILDREN’S PERSONAL DATA.. 6
- COOKIES AND OTHER SIMILAR TECHNOLOGIES. 6
- CHANGES TO THIS POLICY.. 7
- HOW TO CONTACT US. 7
We only process your personal data for the purpose of providing features when you use our services. You are only required to provide personal data that is absolutely essential, while you can provide other personal data on a voluntary basis. We indicate whether input fields are mandatory or optional and explain the impact or consequences when you do not provide the information. We collect your information through means such as your active provision, and system collection.
- Contact and Support
We display our outdoor power equipment products on our website. If you have any queries and suggestion, or need after-sales support, you may contact us by leaving your contact details in the online form. You need to submit your name, email address, phone number, and your message. We process the above personal data in order to communicate with you.
- Become a Dealer
We recruit dealer in the course of our ordinary business operations. If you want to become a dealer of our outdoor power equipment products, you may contact us by leaving your company’s information and contact details in the online form. You need to submit your name, email address, phone number, your title/role, your company’s information (company name, address. Zip code), and your message. We process the above personal data in order to communicate with you regarding the cooperation.
- Customer Services
You may contact us by the email address, phone number, and live chat provided on the Website. When you contact us by email or phone, we collect your name, phone number, email address, and your communication with us in order to respond to your questions and service requests, to improve our Services, and to fulfill other purposes.
- Register Your Product
When you register your product for activation and after-sales services, your need to submit your contact details and the product information, including your name, email address, phone number, the product’s model number, serial number, and purchase date. We process the above personal data in order to provide you with after-sales services and support.
- Data Collected from California Consumers
The following chart describes the categories of personal data that we have collected from California consumers in the past 12 months and, for each category, the source and purpose for the collection.
Categories of Consumer’s Personal Data | Fields of Consumer’s Personal Data | Source(s) of the Personal Data | Purpose(s) for the Collection of Personal Data | Disclosures to Third-Party Businesses |
Contact Details | your name, email address, phone number | Customers’ provision | To communicate with you | Not applicable |
Communication Information | Subject, message | Customers’ provision | To respond to your queries and suggestions, and to solve your problems | Not applicable |
Product Registration and purchase Information | product’s model number, serial number, and purchase date | Customers’ provision | to register your product and to provide after-sales service | Not applicable |
We may transfer your personal data to the following categories of recipients. Further, we do not share personal data with third parties for their own marketing purposes.
We may transfer your personal data to our affiliates because they could provide assistance in operation, development and improvement of our services. Our affiliates take organizational and technical measures to safeguard your personal data and never use your personal data in contraction to this Policy.
We employ business partners to perform functions on our behalf, such as the customer services provider. These business partners may have access to personal data needed to perform their functions, but may not use it for other purposes. Further, they must process the personal data in accordance with this Policy and as permitted by relevant laws and regulations.
We may transfer personal data if permitted or required by law, for example, in response to a court order or a subpoena. To the extent permitted by applicable law, we also may disclose personal data (i) in response to a law enforcement or public agency’s request; (ii) if we believe disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety or protect the safety of end users; (iii) to protect the security or integrity of our sites, applications, and other technology, as well as the technology of our service providers; or (iv) enable us to take precautions against liability.
We will not transfer the data to third parties without your explicit consent, in particular not for advertising and marketing purposes. Your personal data shall only be transferred if you have given your consent to do so, or if we are entitled or obliged to do so due to legal regulations and/or official or judicial orders. This may especially involve the provision of data for law enforcement purposes, for averting danger, or for enforcing intellectual property rights.
During transmission, we have implemented technical measures such as https encryption transmission protocol, etc. to ensure the data security during the transmission process.
We only use your personal data to provide the services you request. If we cooperated with external service providers in the provision of services, they shall also only access the data for the purpose of providing services. We use technical and organizational measures to ensure compliance with the data protection regulations and also ask for compliance on the part of our external service providers in this respect.
We do not sell your personal data, share your personal data for cross-context behavioral advertising, or process your personal data for targeted advertising under applicable U.S. state privacy laws. We also do not use or disclose sensitive personal data for any purposes that would require a user to exercise a right to limit according to California law.
Your personal data we collect will remain on the server located in the United States.
We always delete your personal data as soon as the reason for storing it no longer applies. The data may remain stored beyond this period if this is provided for due to legal requirements to which we are subject, for example in respect of legal retention or documentation obligations. In such an event, we delete your personal data once the requirements cease to apply.
We attach great importance to information security and have established a dedicated technical team to establish systems and procedures that comply with data security technology standards. In addition, we also strive to protect your personal data from being accessed, used, or disclosed by unauthorized access through multiple measures such as access control and security incident handling. But please understand that the rapid development of Internet technology and possible malicious attacks may make the 100% information security impossible, and certain security issues beyond our control may occur. In the event of such scenarios, we will do our utmost to dispose of security incidents in a timely manner. As one of the preventive measures in advance, we will also remind you of new security attacks and precautions in the form of occasional notifications, therefore you shall pay close attention to these notifications.
Your personal data is processed and stored in the United States. At this time, we do not transfer your personal data outside the United States. If we need to transfer your personal data outside the United States in the future, we will take steps required by applicable law and update this Privacy Policy and inform you as appropriate.
Depending on your state of residence and subject to applicable law, you may have certain rights regarding your personal data, including：
- The right to confirm whether we process your personal data and access such data;
- The right to correct inaccuracies in your personal data;
- The right to delete personal data we maintain about you;
- The right to obtain a copy of certain personal data in a portable and, to the extent technically feasible, readily usable format;
- The right to limit use and disclosure of sensitive personal data;
- The right to opt out of the processing of personal data for targeted advertising;
- The right to opt out of the sale of personal data;
- The right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects; and
- The right not to be discriminated against for exercising your rights.
These rights may be limited in some circumstances and may vary depending on your state of residence and the applicability of state law. To exercise any available rights, please contact us through the contact details listed in this Policy. We may need to verify your identity before processing your request. If we decline to act on your request where an appeal right is available under applicable laws and regulations, we will inform you how to submit an appeal.
We reserve the right to charge you a reasonable fee for the processing of any data access or correction request where requests are manifestly unfounded or excessive, in particular because of their repetitive character.
As we do not sell your personal data, share your personal data for cross-context behavioral advertising, or process your personal data for targeted advertising, we do not currently offer an opt-out mechanism specific to sale, sharing, targeted advertising (such as respond to Do Not Track signals). In addition, as we do not use or disclose your sensitive personal data. Therefore, our processing of your personal data would not require you to exercise the right of limitation. If our practices change, we will update this Notice and provide any rights required by applicable law.
We are committed to the protection of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized or accidental access, public disclosure, use, modification, damage or loss of your personal data. We will take all reasonably practicable measures, including administrative management, technical support and physical defense measures, to protect your personal data, and will retain your personal data only within the period of time stipulated by laws and regulations.
We classify your personal data based on importance and sensitivity and ensure the highest level of security for your personal data. We ensure that our employees and third-party service providers who have access to your personal data to provide you with our products and services are subject to strict confidentiality obligations. We also regularly review our information collection and physical security measures to prevent any unauthorized access and use.
However, you should understand that communications networks are not completely secure, so we cannot fully guarantee the security or integrity of any personal data transmitted from or to you. In any case, once a personal data leakage occurs, we will notify you and the regulatory authorities in accordance with the timescales and scope required by applicable laws and regulations.
Our services are not directed to children under the age of 13, and we do not knowingly collect personal data from children under 13. If you believe that a child under 13 has provided us with personal data, please contact us through the contact details listed in this Policy. If we become aware that we have collected personal data from a child under 13 without appropriate authorization, we will take steps to delete such information as required by applicable laws and regulations.
At this time, we do not use cookies or similar technologies on our website. If this changes in the future, we will update this Privacy Policy as required by applicable laws.
We may update this Policy from time to time in response to changing legal, technical or business developments.
When we update our Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make and as required by applicable laws, such as by posting an amended Policy on our website.
The up-to-date version of the Privacy Policy can be accessed directly via our website at all times. We recommend that you familiarize yourself regularly with any changes to this Policy.
We have appointed a data protection team to support us in relation to data privacy issues and with whom you can also make contact directly. Our data protection team is available to you to deal with queries relating to our processing of personal data or to provide other information on data privacy issues. We will respond to your request within the timeframe required by applicable laws and regulations in your state of residence
- Phone: 1-844-905-0882
- E-mail: info@proruntech.com